Privacy Policy At Synthesis 345 we are committed to protecting the privacy of your personal information. We understand that privacy of your personal information is important. As part of our commitment to good privacy practice we have adopted the National Privacy Principles prescribed by the Privacy Act (Cth) 1988. This Privacy Policy tells you how we collect, use, distribute and protect your personal information. We encourage you to read this policy carefully so that you understand our information handling practices. Who is Synthesis 345? Synthesis 345 is the name given to the Australian owned and administered business Synthesis 345 Pty Limited ABN 79 273 742 574.  Information we collect In order to provide you with the services that you have requested, we may need to collect and use personal information about you and others from time to time. If we are not provided with all the personal information we request, we may not be able to provide you with our services. The type of information we collect and handle normally includes names, addresses, phone numbers and other contact details. We may also collect details of the age, sex, hobbies and other personal information about you or others   Purpose of collection We may need to collect personal information so we can: identify our customers, potential customers and their representatives inform you or others of any initiatives we think may be of interest to you or them provide you or others with information about offers or other benefits that may become available from time to time seek your opinion or comments about our products and/or services carry out billing and/or debt recovery activities carry out our management, administrative quality assurance and complaint handling activities in a professional and efficient manner develop and implement initiatives to improve our services Sensitive Information We generally do not need to collect sensitive information about you or others. However, where we are required to and it is practicable to do so, we will seek your consent before collecting your sensitive information and inform you of the purpose at the same time.   Use of personal information We will use personal information: to identify individuals and protect them from unauthorised access to their personal information, accounts or services; to improve our services to you or others; to keep you or others informed of Synthesis 345's offerings or news about the Synthesis 345; for the purpose for which it was collected, or for a related purpose (or a directly related purpose in the case of sensitive information) that the individual concerned would reasonably expect from us; for other purposes permitted, required or authorised by or under law; and for any other purpose, where an individual has consented to its use for that purpose.   Disclosure Except where indicated above, we will not disclose personal information to a third party unless: the disclosure is for a primary purpose for which the information was collected; the individual concerned has consented to the disclosure; the third party is our agent or contractor, in which case we will require them to disclose and to use the personal information only for the purpose for which it was disclosed; the third party is a person involved in a dealing or proposed dealing (including a sale) of all or part of our assets and business the third party is a credit reporting agency, your creditor, banker, financier, credit provider, mortgage insurer or trade insurer; there are reasonable grounds to believe that disclosure is necessary to prevent or lessen a threat to your life or health or that of another person; the disclosure is to a related body corporate; the disclosure is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim; or the disclosure is permitted, required or authorised by or under law.   Marketing We may use personal information to advise the individual concerned of new products and marketing initiatives that we think may be of interest to them. This may include product offerings, newsletters and general information about the Synthesis 345. Those who prefer not to receive information about our services can contact our Privacy Officer to be removed from the relevant circulation list. Contact details for our Privacy Officer appear at the end of this policy. We never disclose personal information to a third party for the purpose of allowing them to direct market their products or service on an individual, unless individuals have expressly consented to that disclosure. We may require written confirmation of a request to be removed from our circulation list, for example where legislation requires us to provide particular communications to the individual concerned.   Quality & correction At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incorrect, incomplete or inaccurate, you should let us know. We will use all reasonable efforts to correct the information. If we consider that the personal information we retain does not require amendment, we will annotate the request on our files.   Access If at any time you want to know what personal information we hold about you, you are welcome to request access to that information by contacting us at the contact details listed below. However, where: the access impacts on the privacy of others; the request for access is frivolous or vexatious; there are existing or anticipated legal proceedings; or such access can be denied under law or by a law enforcement agency, we may not be able to provide you with access to the personal information we hold about you. If we deny your request for access, we will let you know why. We may also charge a fee to cover the reasonable costs we incur in processing your request. Storage and security of personal information We will endeavour to take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Your personal information is stored in both paper based and electronic formats. Our employees and data processors are obliged and trained to respect the confidentiality of any personal information held by us. Website To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies. Cookies are unique identification numbers like tags that are placed on the browser of our website users. The cookies do not in themselves identify users personally, but are linked back to a database record about them. We may use cookies to track use of our web site, and to compile statistics on visits to the site in an aggregated form and log anonymous information such as: the address of a user’s server; a user’s top level domain (such as .com. or .au); the date and time of a user’s visit; the pages a user accessed and downloaded; the search engine a user used; what type of browser was used. When a user visits our site a cookie may be placed on their machine. Where a user has visited us before the cookie may be read each time they re-visit the site. We do not use this technology to access any other personal information of a user in our records and a user cannot be personally identified from a Cookie. If a user chooses not to have their browser accept cookies from our site, they will still be able to view the text on their screens. Changes to our Privacy Policy Our commitment to be a leading provider of internet services means that our business will continue to evolve as we introduce new services and features to our website and our business processes. Because of this, from time to time, our polices will be reviewed and may be revised. We reserve the right to change our Privacy Policy at any time. We will notify you by posting an updated version of our Privacy Policy on our website. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change. Complaint Resolution We are committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with the NPPs or this policy, please speak to us so that we have an opportunity to resolve the issue to your satisfaction. The person to contact is our Privacy Officer, whose contact details appear at the end of this policy. Our Privacy Officer will manage the following process for us to: listen to your concerns and grievances regarding our handling of personal information; discuss with you the ways in which we can remedy the situation; and put in place an action plan to resolve your complaint and improve our information handling procedures if appropriate. If this process does not result in an outcome that is satisfactory to you, you may contact the Privacy Commissioner’s Office. We will work together with the Privacy Commissioner’s Office to resolve the issues between us. Further information about privacy and your rights can be obtained at the Federal Privacy Commissioner’s website at www.privacy.gov.au. Contact us If you require more detailed information about our information handling practices or if you have any concerns about our handling of your personal information, please let us know by contacting us at: Privacy Officer Synthesis 345 P.O. Box 30, Tyalgum, 2484, NSW, Australia Phone: +61 2 9990 3221 Fax: +61 2 6672 6180 Email: privacy@synthesis345.com We will endeavour to respond to your concerns as quickly as possible.